Planning a Changi Airport transfer begins with accurate journey information. Before booking, confirm the flight, pickup point, destination, passengers, luggage and vehicle requirements so the transfer reflects the trip you intend to make.
Confirm the flight and terminal information
Add the flight number and scheduled arrival or departure time. Check the terminal shown by the airline and update the transport provider if the flight information changes. For an arrival, use a contact number that will be available after landing.
Choose the pickup and destination details
Enter the full pickup address and destination. If the journey includes more than one stop, list the stops in the required order. Travellers arranging an airport pickup should also review the information on the airport transfer service page.
Count passengers and luggage
Record every passenger and consider the size and number of bags. Child seats, mobility equipment or bulky items should be included in the requirements. Passenger capacity does not always indicate how much luggage a vehicle can carry.
Review the vehicle guidance
Compare the passenger and luggage information on the fleet page. Choose a vehicle that suits the group and journey details. Contact the transport team before booking if you need help with an unusual item or arrangement.
Check the timing and contact information
Review the pickup date and time carefully, especially for an early departure or an overnight flight. Make sure the email address and telephone number entered during booking are correct so the confirmation can be received and checked.
Review the final booking summary
Before card payment, confirm the route, date, time, selected vehicle, extras and displayed amount. Return to the relevant booking step if a detail is incorrect. Keep the confirmation after completing the process.
When the journey information is ready, continue to the online booking page. For questions about an existing or planned transfer, use the official contact page.
