A Changi Airport pickup and drop-off checklist helps distinguish the information needed for an arrival from the details required for a departure. Confirm the flight, addresses, passengers, luggage, timing and booking summary before payment.
For a Changi Airport pickup
Add the flight number, scheduled arrival time and terminal information supplied by the airline. Use a contact number that will be available after landing. Confirm the destination address and include each planned stop in the required order.
For a Changi Airport drop-off
Enter the full pickup address, flight number and scheduled departure time. Review the pickup date carefully when the journey begins near midnight. Add any intermediate stops before the airport.
Count passengers and luggage
Include every passenger and list checked bags, cabin bags and bulky items. Add child-seat or mobility requirements where applicable. Review the passenger and luggage guidance on the fleet page.
Confirm the journey direction
Check that the booking clearly shows an airport arrival or departure. The route, pickup point and destination should match the intended direction of travel. Review the established airport journey information on the airport transfer service page.
Review contact and timing details
Use an email address and telephone number that can receive the confirmation and journey communication. If the airline changes the flight time or terminal after booking, contact the transport team with the booking reference and updated information.
Check the final booking summary
Before card payment, confirm the route, date, time, selected vehicle, extras and displayed amount. Return to the relevant step if a detail is incorrect. Keep the confirmation after completing the booking.
When the information is ready, continue to the online booking page. For assistance with a planned transfer, use the official contact page.
