A transport booking amount should reflect the journey details selected by the customer. Reviewing those details before payment helps you understand the total and correct any mistake while the booking is still in progress.
What can affect a transport booking amount?
The route, pickup time, vehicle, number of stops and selected extras can all affect a booking. Airport journeys may also include flight information, while hourly or event travel can use a different journey structure. Enter complete details so the booking summary reflects the trip you intend to make.
Check the selected vehicle
Vehicle choice should account for both passengers and luggage. A larger group or more bags may require a different vehicle. Review the published capacity guidance on the fleet page before making a selection.
Review waiting-time and extra-charge notes
Read the information shown for the chosen journey and vehicle. Waiting time, additional stops or selected extras may be handled differently depending on the booking. If a note is unclear, ask for clarification through the official contact page before payment.
Confirm the journey summary
Before entering card details, compare the summary with your planned trip. Check the pickup and destination, date and time, vehicle and extras. The displayed amount should correspond to those selections. Return to the relevant step if a detail is incorrect.
Keep a record after booking
Retain the booking confirmation and review it again before the journey. A clear record of the selected route and vehicle gives you a useful reference if you later need assistance or an amendment.
Start with complete information
Use the online booking page to enter the journey details, compare the available vehicle options and review the final total before card payment. Checking the information at each stage is more useful than relying on a general price statement that may not reflect your particular journey.
